The Assistant Manager is responsible for supporting the operations of the Rabata Cultural Center (RCC) and its bookshop, ensuring smooth day-to-day operations, including inventory management, event coordination and outreach, operations and administrative support, and overseeing the bookshop’s retail and e-commerce functions. The position requires strong organizational skills, attention to detail, and the ability to work collaboratively with stakeholders.
Key Responsibilities
Inventory and Merchandising Management
- Assist with Inventory Operations: Support the execution of inventory counts, monitor stock levels, and help manage restocking efforts.
- Support Shopify Product Management: Update Shopify product listings, ensure pricing, descriptions, and updates are accurate.
- Contribute to E-commerce Efficiency: Help optimize Shopify functionality and streamline shipping processes.
- Aid in Wholesale and Fulfillment: Assist in coordinating wholesale orders and tracking merchandise fulfillment.
- Help Execute Merchandising Plans: Work under direction to set up store layouts and product displays that align with promotional activities and sales strategies.
Event Coordination & Outreach
- Event Planning Support: Assist in the planning and execution of book launches, signings, and community events etc.. by collaborating with the events team.
- Event Logistics Management: Contribute to managing event logistics at the RCC, including setup, execution, and post-event follow-up.
- Tabling Coordination: Support the Tabling Officer by researching potential events, conducting outreach, and stepping into the table when needed.
- Calendar Management: Assist in maintaining the RCC calendar to ensure all events are accurately scheduled and professionally presented with up-to-date details, flyers, and templates.
Operations & Administrative Support
- Email Communication Support: Assist in managing the Bookshop email by ensuring timely and professional communication with customers, partners, and vendors.
- Operational Reporting Assistance: Help compile and provide daily operational updates to the Center Manager, highlighting completed tasks, ongoing challenges, and suggestions for improvement.
- Data Collection Coordination: Support the collection and submission of monthly Program Cycle Collection (PCC) data for accurate reporting.
- Training and Onboarding Support: Aid in training and onboarding new store clerks and volunteers, ensuring they understand store policies, customer service standards, and operational procedures.
- Clerk Guidance: Serve as a first point of contact for store clerks by providing assistance and performance support as needed.
- Operational Coverage: Step in to support store clerks and maintain workflow, ensuring consistent operational coverage.
- Cross-Departmental Collaboration: Assist with cross-departmental initiatives as required, promoting smooth communication and coordinated efforts across teams.
Business Development & E-Commerce Optimization
- Shopify Research Assistance: Support research efforts on Shopify best practices to enhance e-commerce efficiency.
- Shipping Methods Analysis: Assist in researching and proposing competitive shipping methods that improve customer experience and reduce costs.
- Revenue Growth Strategy Support: Contribute to evaluating and implementing strategies for revenue growth across both retail and online platforms.
Qualifications & Experience
- Bachelor’s degree in Business management, Social Sciences, or a related field is required (or equivalent experience).
- Some experience in retail management, customer service, or operations, with experience in bookstore or event management preferred.
Key Competencies & Skills
- Strong leadership and communication skills
- Excellent organizational and problem solving abilities.
- Proficiency in Shopify and POS systems.
- Arabic reading and writing skills are an asset
- Ability to coordinate logistics for events (book launches, signings, workshops) and manage outreach efforts with external organizations when necessary.
- Proven customer service experience with a proactive approach to identifying and resolving issues efficiently.
- Strong organizational skills with attention to detail, and the ability to prioritize different responsibilities to a high standard.
Reporting & Work Environment
- Reports To: Rabata Cultural Center Manager
- Location: In-person at the Rabata Cultural Center
Location: Rabata Cultural Center (In-Person)
Job Type: Full-time
Salary Range: $35,000 – $40,000 annually (based on experience)
Benefits: health insurance – discounts on classes and books
Applications will be accepted until the position is filled.